How can we help?
UP4IT helps you find nearby activities, join them, and meet the people going. Browse a topic below or get in touch — we're happy to help.
Find answers by topic
Getting started
Download UP4IT from the get-app page, create your account, and set your location to see activities happening near you.
Account & login
Can't sign in? Double-check your email and password. If you signed up with a different email, try that one.
Creating activities
Tap create, then set the time, place, group size, and skill level. As the creator you approve who joins, so groups stay genuine.
Joining activities
Find something that fits and tap to join. The creator approves participants — you'll get a notification once you're confirmed.
Payments
Some activities require payment, processed securely by Stripe. Only pay through the app — never send money directly to another user.
Subscriptions
Subscriptions purchased through the App Store are managed in your Apple ID settings: Settings → your name → Subscriptions.
UP4IT+
UP4IT+ is our optional subscription; availability and pricing are shown in the app. Learn more on the UP4IT+ page.
Host Pro
Organizing regularly? See the tools built for organizers on the For Hosts page.
Safety
Meeting people in real life? Our Safety Tips cover meeting in public, checking details, and trusting your instincts.
Reporting
See something that breaks the rules? Use in-app report and block tools, or email us. Read the Community Guidelines.
Account deletion
Delete your account in the app: Settings → Delete account. Full details on the account deletion page.
Contact support
Still stuck? Email support@up4it.life and we'll get back to you, normally within 2 business days.
Talk to a human
Email us at support@up4it.life and we'll get back to you as soon as we can, normally within 2 business days.
Please include the email address you signed up with and, if relevant, a screenshot of the issue — it helps us resolve things faster.
Common questions
I can't sign in
Double-check your email and password. If you signed up with a different email, try that one. If you still can't get in, email support@up4it.life.
How do I cancel my subscription?
Subscriptions purchased through the App Store are managed in your Apple ID settings: Settings → your name → Subscriptions.
How do I delete my account?
In the app: Settings → Delete account. See our account deletion page for details.
How do refunds work for paid activities?
Contact us at support@up4it.life with the activity name and date and we'll look into it.